DripGrows Legal
Privacy Policy
How DripGrows collects, uses, shares, and protects customer information across shopping, support, and AI-assisted product guidance.
Information We Collect
We collect information you provide directly when you place an order, create an account, request local pickup, contact support, submit a review, or send a message through the DripGrows AI assistant.
We also collect certain technical and transactional details automatically so the storefront can function securely, remember your session, and help us troubleshoot issues.
- Contact and order details, including your name, email address, phone number, shipping and billing information, and order history.
- Account details, such as login credentials and saved addresses, when you choose to create or maintain a customer account.
- Support content, including contact form submissions, local pickup requests, review submissions, and any order references or product context you share with us.
- AI assistant inputs and session details, including your message, page URL, session identifier, IP address, and user-agent data used to generate and safeguard responses.
- Any sensitive information you choose to enter into support or AI assistant fields, which is why customers should avoid submitting payment card details, passwords, or similar secrets through those experiences.
- Device and storefront activity information, such as cart identifiers, login session cookies, cache or region cookies, and basic usage signals tied to checkout and purchase flow events.
How We Use Information
We use customer information to operate the storefront, fulfill orders, communicate with buyers, and protect the site against abuse or failed transactions.
- Process purchases, payments, fulfillment, shipping updates, returns, and local pickup coordination.
- Maintain cart state, sign-in sessions, customer profiles, and region-specific storefront routing.
- Respond to product questions, order issues, accessibility feedback, and other support requests.
- Publish and manage eligible product reviews and improve how product information is presented to growers.
- Generate AI assistant responses, moderate unsafe inputs, and monitor reliability, performance, and misuse of AI features.
- Comply with legal obligations, resolve disputes, and enforce our policies and store terms.
Retention And Security
We retain information for as long as it is reasonably necessary for fulfillment, support, operational records, fraud prevention, legal compliance, and legitimate business needs. Different categories of data may be kept for different periods depending on the purpose involved.
We use administrative, technical, and organizational measures intended to protect customer information. No internet-based system can be guaranteed completely secure, so customers should also use strong passwords and protect account credentials.
Your Choices And Requests
You may update certain account details through your customer account, and you can reach out through the DripGrows contact page if you want help correcting information, requesting deletion, or asking a question about how your information is used.
When contacting us about a privacy request, include enough detail for us to identify the relevant order, account, or support conversation. We may need to verify your identity before completing certain requests, and we may keep information that is required for legal, tax, security, or order-history purposes.
Contact and Requests
Questions about your information?
Use the DripGrows contact form for privacy requests, account corrections, or questions about how order, support, or AI assistant data is handled.
Monday-Friday, 9:00 AM-5:00 PM Pacific
Most support messages are answered within 1 business day.
Contact the team through the site contact form for policy, order, pickup, and support requests.